Privacy Statement Filva Ballooning

This is the privacy statement (hereinafter the “Privacy Statement”) of FILVA BALLONVAARTEN/ FILVA BALLOONING (hereinafter “FILVA BALLONVAARTEN”).

Through this Privacy Statement, we wish to inform you as fully as possible about how we collect and process your personal data. Our Privacy Statement applies to all relationships between us on the one hand and our customers, suppliers and partners on the other hand.

1.CONTACT DETAILS

The responsible party of your personal data is
FILVA BALLONVAARTEN
Grote Baan 212, 9250 WAASMUNSTER
E-mail: info@filva.com
Telefoon: +32 497 44 54 64

2.PERSONAL DATA WE PROCESS

We consider the right to privacy to be one of the most fundamental rights and we therefore do everything we can to optimally protect your privacy. We act in accordance with the Regulation of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter also the “GDPR”) and with this Privacy Statement.

Personal data is any data that allows an individual to be identified or identifiable. This includes contact data such as your name and email address, as well as social media account usage data, phone, IP address, preferences, financial data, other personal data you actively provide at the time of contact, location data, …

3.WHAT PERSONAL DATA DO WE PROCESS?

As a service provider of passenger air transport, we collect and process various categories of personal data, such as identification and contact details, financial data, data about your location, etc..

Below you will find a non-exhaustive overview of the personal data we process:

General Personal Data:

• First and last name
• Address information.
• Company number
• Phone number
• E-mail address
• IP address
• Other personal data that you actively provide to us e.g. in correspondence and by telephone
• Information about your activities on our website
• Information about your surfing behavior across different websites (e.g. because this company is part of an advertising network)

We may process the following sensitive personal data in the context of our offered services:

• Financial data

We may process special personal data in the context of our services:  

• Health
• Weight
• Data from persons under the age of 16. Our website does not intend to collect data about website visitors under the age of 16, unless they have permission from their parents/guardian. However, we cannot check whether a visitor is older than 16 years. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent.

4.PURPOSE AND METHOD OF PERSONAL DATA PROCESSING

4.1 Purpose of personal data processing

Your personal data is processed by us with a view to achieving various goals, including the conduct of our general and financial administration, the management of our customer and supplier database, the provision of a correct and safe service and the proper execution of our agreements.

FILVA BALLONVAARTEN highly values data minimization and will ensure that no more data than necessary is processed.

We process your personal data for the purposes listed below. This list is not exhaustive and may be subject to change.

• Execution of our services
• Handling your payment
• Sending our newsletter and/or advertising
• To be able to call or e-mail you if this is necessary to carry out our services
• To inform you about changes to our services
• FILVA BALLONVAARTEN analyzes your behavior on the website in order to improve the website and tailor the offer of services and products to your preferences
• Posting testimonials on the website
• Using photos on our website and/or social media pages
• The use of cookies (see cookie policy for more details)
• FILVA BALLONVAARTEN tracks your surfing behavior across different websites to match our products and services to your needs

4.2 Method of processing

The confidentiality of your data is important to us. Your data is always treated confidentially, not traded, sold, rented or passed on to third parties outside the contractual relationship or a specific assignment.

4.3 Storage period

We do not retain your personal data for longer than is necessary to fulfill the purposes for which your data is collected. If you would like information about our retention periods in your specific case please contact us at the email address at the top of this page.

5.SECURITY MEASURES

FILVA BALLONVAARTEN has taken security measures adapted on a technical and organizational level to avoid the destruction, loss, falsification, modification, unauthorized access or notification by mistake to third parties of personal data collected as well as any other unauthorized processing of this data.

In no event shall FILVA BALLONVAARTEN be held liable for any direct or indirect damages resulting from an erroneous or unlawful use by a third party of your personal data.

6.RIGHTS OF AFFECTED PARTIES

You have the right to access your personal data free of charge at any time, as well as the use that FILVA BALLON VAARTEN makes with your personal data.

6.1 Right of rectification, deletion and restriction

You are free to decide whether or not to communicate your personal data to FILVA BALLONVAARTEN. In addition, you always have the right to request FILVA BALLONVAARTEN to correct, supplement or delete your personal data. You acknowledge that in case of refusal of communication or request to delete personal data, certain services may not be available. You may also ask to restrict the processing of your personal data.

6.2 Right to object

You have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of personal data for direct marketing purposes; in this case, you do not even have to provide a reason.

6.3 Right to data portability

You have the right to obtain the personal data provided by you to FILVA BALLOONVAARTEN in a structured, commonly used and machine-readable form and/or to have it transferred to other responsible parties.

6.4 Right to withdraw consent

To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

6.5 Exercise of your rights

You can exercise your rights by contacting FILVA BALLONVAARTEN, either by e-mail to info@filva.com or by post to FILVA BALLONVAARTEN, Grote Baan 212, 9250 WAASMUNSTER, provided that you enclose a copy of the front of your identity card or a similar document by which you can be identified. The transmitted data will of course only be used to identify you and will be deleted afterwards.

6.6 Right to file a complaint

If you have complaints about the way your (personal) data is processed, we will be happy to help you find a solution in mutual consultation. Please address your complaint in the first instance directly to FILVA BALLONVAARTEN via the e-mail address info@filva.com.

Pursuant to the General Data Protection Regulation, you have the right to submit a complaint to the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussel, e-mail: dpo@apd-gba.be.

This is without prejudice to a remedy before a civil court.

7.HYPERLINKS

This website may contain hyperlinks to websites of other parties. It is also possible that websites of other parties contain hyperlinks to this website. FILVA BALLOONVAARTEN is not responsible for the privacy policy of the websites of those other parties, and the use of cookies on those websites.

8.AMENDMENTS

FILVA BALLONVAARTEN reserves the right to modify this privacy policy at any time by notifying users on this page. We encourage you to check this page frequently for any changes. The date of the last change is indicated at the bottom of the page.

If a user objects to any change in the policy, the user should not continue to use this website. The user can request FILVA BALLONVAARTEN to delete the personal data. Unless otherwise indicated, the then current privacy policy applies to all personal data that FILVA BALLONVAARTEN has stored about users.

Waasmunster, 20/04/2023